Frequently Asked Questions

Viscose is a soft, lightweight fabric derived from natural plant fibers. It’s known for its luxurious feel, similar to silk, but with the added benefits of breathability and moisture-wicking properties. It keeps you cool and comfortable, making our caftans perfect for warm climates or all-day wear. Plus, viscose is gentle on sensitive skin, ensuring you not only look chic but feel great too.

Our caftans are designed to be easy to care for. While they are machine washable, we recommend hand washing in cold water with mild detergents to maintain their softness for longer. And hang to dry to preserve the fabric’s quality. If needed, you can iron on low heat for a more polished look.

Absolutely! The designs you see in the images are exclusively created by our designers and photographed with our models to ensure you see exactly what you’re getting.

No problem, send them back for a full refund.

After you place your order, you will instantly receive a confirmation email.

Check your spam or promotions if you can't find it.

-Preparation time : The preparation of your order before shipping takes between 2 to 4 working days.

-Delivery time : You will receive your order within 6 to 12 working days from the shipping date.

You can track your order on our tracking page here.

Or send us an email at support@ornellacaftan-ca.com and we will help you.

Average answer time: 24-48h

Check your spam or promotions if we do not find a reply email.

We can absolutely help change this for you, if your order has not shipped, please send us the new details and we can change this over for you.

Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

We try to be as transparent as possible and provide all necessary information about our products.

But, if you want to return your order, you have 30 days to return it and ask for a refund.

Please note: The caftan(s) must be in the original packaging, which must be in original condition.

Contact us by email at support@ornellacaftan-ca.com.

We do not offer exchanges at this time. However, you can return your caftans within 30 days for a full refund and place a new order for the color you prefer.

Yes, your credit card information is completely secure.

We use industry-standard encryption technologies like SSL (Secure Socket Layer) to protect your personal and payment details during the checkout process.

This ensures that all data transmitted between your browser and our server remains encrypted and private.

Additionally, we do not store your credit card information on our servers after your purchase, further ensuring your security.

Once you have placed an order, you will receive an email confirmation listing all relevant details of the transaction.

Please be sure to check your spam/promotions folder as well if you can't find it.

Your credit card or PayPal account will be charged immediately once you complete your purchase at checkout.

You will receive a confirmation email as soon as your payment is processed successfully.

If there are any issues with the payment, our system will notify you so you can resolve them quickly.

If you have any issues with your order, we're here to help!

Please contact our customer support team as soon as possible by emailing or using our contact form.

Make sure to include your order number and a brief description of the issue so we can assist you quickly.

Our team will work to resolve the problem, whether it’s tracking your order, processing a return, or addressing any concerns you may have.

Send us an email at: support@ornellacaftan-ca.com

Check your spam or promotions if you haven't received a reply email.

Send us an email at : support@ornellacaftan-ca.com

We reply back in 24H-48H

Check your spam or promotions if you haven't received a reply email.