Shipping policy

Shipping Times:

• Processing Time: Orders are processed within 2-4 business days.
• Delivery Time: Once shipped, your order will arrive within 6-9 business days, depending on your location.

You will receive an email with tracking information once your order has been dispatched, so you can monitor the status of your delivery. Or you can track it in the tracking page here.

Shipping Costs:

We offer free standard shipping on all orders.

Shipping Partners:

We work with reliable shipping carriers to ensure your package arrives safely and on time. Our shipping partners include major carriers like Canada Post, UPS, and DHL, depending on your location and the best available option for delivery.

Order Issues:

If you experience any issues with the delivery of your package, such as delays, incorrect tracking updates, please contact our customer support team at support@ornellacaftan-ca.com. We’ll be happy to assist you in resolving the issue.